Urgent Appointment

If you have an urgent medical query you should telephone the surgery or contact the out of hours service by calling 111. In an emergency please contact 999.

To request a routine appointment you can undertake one of the following:

• Use our online form to request an appointment

• Book an appointment on the NHS App or Patient Access App

• Call us on 0121 389 1100, Monday to Friday between 08:00 and 18:30

• Visit our reception and speak to one of the Care Navigators

Cancel or Rescheduling your appointment

We understand that circumstances may arise and you will need to cancel or rearrange your appointment.

• Cancel on your the appointment invitation message that was sent to you

• Cancel & reschedule an appointment on the NHS App or Patient Access App

• Contact the practice on 0121 389 1100 to cancel or reschedule

• Visit our reception and speak to one of the Care Navigators

When calling the practice, please be aware of things that we will need to know in order to ensure that you are seen by the health care professional.

• if you require an Interpreter, please let us know at the beginning of the call, as we will need to ensure that sufficient time has been allocated for your appointment.

• The Care Navigator may ask the nature of your condition in order to assess the degree of urgency and help you to obtain the earliest appointment. All information given is treated with total confidentiality.

• Let us know if more than one person in the family needs to be seen. (We can give you a longer appointment if necessary.)

If your condition is non-urgent, you can expect to see a GP within two working days. You may have to wait longer if you want to see particular GP or wish to book an appointment for a particular day or time slot.

If you don’t need an appointment within two working days, you also have the option to book up to one week in advance if this is more convenient for you.

Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within two working day.

Attending your appointment

• Tell us if you want someone to accompany you during an examination or a private room to discuss any matters.

• Be on time for your appointment. If you are running late, please let us know, as there is no guarantee that the health care professional will be able to see you.

Late for Appointments

Whilst we appreciate clinics are often running late, this usually happens because a doctor is having to spend extra time looking after an unwell patient.  
In order to treat each patient fairly, if you are more than 10 minutes late for your appointment the doctor may ask you to reschedule or wait until the end of the clinic to see you.

Home Visits

We offer visits to housebound patients.  Call before 11:00 to book an appointment.